E-commerce fulfilment: Smart solutions for online trade
Has your start-up successfully set up an online shop – with a range of products from foodstuffs to lifestyle products? If your business really takes off and your sales in the online marketplaces increase, we are there to support you. Our logistics services create good opportunities for you to compete against the giants in the booming e-commerce market.
We work together to ensure the perfect customer experience in your online shop. This involves creating an attractive and unique design, connections to marketplaces and effective online marketing measures that reach your customers directly. We combine our online service solution with physical storage and shipping logistics: we receive your goods, check them and store them in such a way that their path to the shipping department is optimised for speed.
When your customer clicks on the “Order” button, this sets various things in motion for us: we receive the order from your online shop automatically and we pick the ordered items and pack them. At our shipping stations we select the optimal shipping route for each order. As soon as a package leaves our warehouse, our shipment tracking system is available for you and your customers to use. With insights into the progress of every process, we create maximum transparency – for the highest level of customer satisfaction. If a customer decides not to keep an item, we also manage the entire returns process for you. We are there for your start-up – right from the beginning!
Our own IT resources – a great advantage for you
We offer a standardised interface to many shop and marketplace systems. We can also set up your own customised interface at any time. We create tailored templates for e-mails and receipts. We also integrate online shops, marketplaces and carriers. We combine your shop system with physical storage and shipping logistics. Because we have our own IT resources, we can guarantee you fast, flexible and professional support in all IT matters.
From niche products to brand-name goods: we are your logistics partner for every online shop!
Our e-commerce fulfilment services for you:
- Master data maintenance for customer data
- Order acceptance
- Order entry and processing
- Processing of customer enquiries by telephone and e-mail
- Management of claims and complaints, including statistical evaluation
- Customer service for retail customers and end customers
- Billing document in the name of the customers
- Dealer support
Once a year, we hold our E-Commerce BBQ at our Bielefeld site. Here we offer you a holistic view of digital commerce – from marketplace strategies, multi-channel concepts, social media, online marketing, mass customisation and the digitisation of value chains through to sustainable packaging management and logistics.
Engage in a lively exchange of ideas about the opportunities and requirements of e-commerce and gain an insight into the future of digital trade. Secure your ticket for the next event now.
SAVE THE DATE: 2 September 2022, Fuggerstr. 17, 33689 Bielefeld, Germany
Use the code PROMO_WEBSITE for a 20% discount on the current ticket price.