E-commerce fulfilment: Smart solutions for online trade

E-commerce is your opportunity for dynamic growth. Place your trust in a logistics partner who not only has your expansion in mind, but will also promote your online business in the long term. From start-ups to marketplace providers, from niche products to brand-name products: we continue to develop your e-business!

Has your start-up successfully set up an online shop – with a range of products from foodstuffs to lifestyle products? If your business really takes off and your sales in the online marketplaces increase, we are there to support you. Our logistics services create good opportunities for you to compete against the giants in the booming e-commerce market.

We work together to ensure the perfect customer experience in your online shop. This involves creating an attractive and unique design, connections to marketplaces and effective online marketing measures that reach your customers directly. We combine our online service solution with physical storage and shipping logistics: we receive your goods, check them and store them in such a way that their path to the shipping department is optimised for speed.

When your customer clicks on the “Order” button, this sets various things in motion for us: we receive the order from your online shop automatically and we pick the ordered items and pack them. At our shipping stations we select the optimal shipping route for each order. As soon as a package leaves our warehouse, our shipment tracking system is available for you and your customers to use. With insights into the progress of every process, we create maximum transparency – for the highest level of customer satisfaction. If a customer decides not to keep an item, we also manage the entire returns process for you. We are there for your start-up – right from the beginning!

Are you perhaps an established player in the e-commerce market and your business is booming? Or do you want to expand your business with your own online shop and also operate in high-volume online marketplaces? Then we will support you in your growth – with our efficient e-commerce processes.

We not only take care of the interfaces between the warehouse management system and your online shop, but also support your multi-channel strategy with perfect IT integration. We create lean processes based on holistic thinking, and not just in IT management. From inventory and order management to payment management, customer care and returns processing: we combine our fulfilment solutions for you and thus generate the greatest potential savings.

At the same time we remain totally flexible. Because with our value-added services such as co-packing, picking and packaging and scalable systems we optimise every product range. And when the heat is on, we can handle any peaks thanks to our quickly expandable pool of employees.

Is your B2B or B2C marketplace bustling with suppliers because you offer the very best services to both sellers and consumers? Then we will honour your commitments: with 500,000 square metres of warehouse space at 13 locations throughout Germany, excellent connections to CEP service providers, and the latest cut-off times, we are always close at hand.

We offer your dealers the right resources for efficient storage and a shipping service that makes end consumers happy. If the product range or handling volume grows, we already have flexible warehousing solutions and a scalable system that provides you with as many employees as you need at all times.

We offer you absolute transparency – in inventory and payment management as well as customer service, including statistics and reporting – so that you remain the master of your marketplace, despite logistics outsourcing. Transparency is ensured in shipping with real-time track & trace as well as in returns management.

Our own IT resources – a great advantage for you

Online shops and digital logistics – a perfect fit! Thanks to our professional IT connection, you always know where you stand – with your inventory, financially and in terms of shipping status. By accessing your personal dashboard, you have permanent transparency with regard to your important KPIs and order processing statuses. We handle all IT tasks using our own resources. You can choose whether you want to work with our software (e.g. Pixi) or your own system.

We offer a standardised interface to many shop and marketplace systems. We can also set up your own customised interface at any time. We create tailored templates for e-mails and receipts. We also integrate online shops, marketplaces and carriers. We combine your shop system with physical storage and shipping logistics. Because we have our own IT resources, we can guarantee you fast, flexible and professional support in all IT matters.

From niche products to brand-name goods: we are your logistics partner for every online shop!

Our e-commerce fulfilment services for you:

Master data maintenance for customer data
Order acceptance
Order entry and processing

Processing of customer enquiries by telephone and e-mail

Management of claims and complaints, including statistical evaluation
Cancellations

Customer service for retail customers and end customers

Billing document in the name of the customers
Dealer support
First level technical support

Receipt of goods and putaway

Inventory management and stocktaking

Flexible storage is possible at various locations within Germany for maximum proximity to the end customer

Storage within different temperature ranges (frozen, fresh, ambient and dry)

Different storage and picking areas (small parts store and pallet warehouse)

Certifications according to International Featured Standard (IFS) as well as according to EC-Eco-Regulation 834/2007 for the “BIO” organic label

Merchandise management and warehouse management systems

Notification

Packaging and processing for shipping

Latest cut-off times and carrier discounts

Best CEP and carrier transport networks within Germany and Europe

Real-time shipment tracking

High E+1 rate for standard parcel delivery throughout Germany

Europe-wide delivery of orders within a few days

Amazon Prime by seller/merchant, Amazon drop shipping

Amazon FBA delivery

Assessment and ABC classification of returned goods: acceptance and allocation of returns, checking the completeness of items and their condition according to defined categories

Processing and preparation of returned goods

Repackaging the products

Restocking the products

Return to the dealer or manufacturer

Disposal/recycling of the goods
Short return times and refund processing for the highest level of customer satisfaction

Finishing tasks such as labelling and repackaging
Packaging
Co-packing: gifts, calendars (such as Advent calendars), displays and assortments for the retail trade
Order picking
Refurbishment: returned goods, seasonal goods and residual stock
Shipping of promotional goods: picking and packaging according to individual specifications
Packing and dispatch handling
Various delivery options
Temperature control

Always on first Friday in September, we hold our E-Commerce BBQ at our Bielefeld site. Here we offer you a holistic view of digital commerce – from marketplace strategies, multi-channel concepts, social media, online marketing, mass customisation and the digitisation of value chains through to sustainable packaging management and logistics.

Engage in a lively exchange of ideas about the opportunities and requirements of e-commerce and gain an insight into the future of digital trade. Secure your ticket for the next event now. Use the code WEBSITE for a 20% discount on the current ticket price.

SAVE THE DATE: 1 September 2023, Fuggerstr. 17, 33689 Bielefeld, Germany