Fast and systematic processing
We ensure that every return is quickly recorded, checked, and processed accordingly. Our efficient processes guarantee that items are quickly returned to sale or appropriately processed.
Returns management in fulfillment
Optimize processes & retain customers
Returns are part of everyday life in e-commerce. But how they are organized and handled has a direct impact on customer satisfaction—and thus on your success. As an experienced fulfillment service provider with a focus on online retail, we at B+S Logistik take care of returns management for you—efficiently, professionally, and with a focus on the customer.
Our goal is clearly defined: we optimize your return processes, relieve your internal teams, and create a shopping experience that promotes trust and loyalty among your customers.
See returns as an opportunity
Returns are often perceived solely as a cost factor – but we see them as a valuable opportunity to strengthen your customer relationships and improve your brand perception. In e-commerce in particular, buyers today expect a straightforward returns process. When this works smoothly, it acts as a sign of trust – and trust is the basis for long-term customer loyalty.
A transparent, fast, and fair returns process can turn a dissatisfied buyer into a loyal regular customer. Those who feel well looked after in the event of a return are more likely to return to your store for their next purchase. That’s why we treat every return not as a mere logistical process, but as a crucial part of the customer journey.
We see returns management as a service that creates a positive experience for your brand – even if a product is not liked or does not fit. From automated feedback to careful quality control, every step in the returns process contributes to satisfying your customers and rounding off the shopping experience.
Our job is to design this process for you in such a way that it is not only efficient, but also brand-compliant and customer-friendly.
Our returns management at a glance
Efficient returns management is crucial for success in e-commerce. At B+S Logistik, we offer comprehensive services to process returns professionally and in a customer-oriented manner.
Careful quality control and classification
Every returned item is thoroughly inspected by us and classified as A, B, or C goods based on defined criteria. This classification enables targeted further processing and contributes to increased efficiency.
Processing and repackaging
If the packaging is damaged or missing, we will take care of repackaging the items professionally. We also prepare products that are missing parts or show signs of wear and tear so that they can be sold again.
Sustainable disposal
For items that can no longer be sold or repaired, we offer environmentally friendly disposal. We ensure that unusable goods are recycled in a sustainable and ecological manner.
Fulfillment with added value
At B+S Logistik, we see returns as part of the bigger picture. As a full-service partner in e-commerce fulfillment, we offer you customized solutions for storage, shipping, returns processing, and more—reliable, transparent, and tailored to your needs.
Our locations throughout Germany, digital processes, and many years of experience make us the ideal partner for your online business.
We will show you how you can reduce effort, delight customers, and strengthen your brand with a reliable fulfillment partner.